Return & Refund Policy

How to contact us first

Email hello@rizzsupply.co with your order number (from your Stripe receipt or confirmation email), the product, and what went wrong. We will reply with next steps, usually within two business days.

Cologne & fragrance products

30-day money-back guarantee (United States): If you are not satisfied with a cologne or fragrance product purchased from us, you may request a refund within 30 calendar days of delivery.

• Eligible: First-time or repeat cologne orders shipped to a U.S. address, returned in reasonable condition (lightly used testers are OK; empty or destroyed bottles are not).
• Refund amount: Product price paid, minus any promotional discounts already applied. Original outbound shipping for cologne is free; we do not charge a restocking fee for qualifying cologne returns.
• Return shipping: For change-of-mind returns, you are responsible for return shipping unless we sent the wrong item or a defective product. If we made an error or the product is defective, we will provide a prepaid return label or reimburse reasonable return postage.
• Process: Contact us for return approval and the return address. Pack the item securely. Refunds are issued to the original payment method after we receive and inspect the return, typically within 5–10 business days.

Custom & made-to-order skateboards

Skateboards, completes, and other items printed or assembled from your custom design are made to order. Because each board is produced individually for you, we cannot accept returns or exchanges for change of mind, wrong size choice, or design regret once production has started.

• Review mockups, dimensions, and artwork carefully before you pay.
• Use the studio preview and product details on the Site to confirm your design.

We will replace or refund when required by law or when we or our fulfillment partner made a clear mistake, including:

• Wrong graphic or board shipped compared to your paid order
• Manufacturing defect that makes the board unusable for normal skateboarding
• Item arrived significantly damaged in transit (contact us within 7 days with photos)

For approved defect or error claims, we will arrange a replacement or refund and cover return shipping if a return is needed.

Build-party and event orders

Boards built during a hosted skatepark session are handed to participants at the event. Cancellation and refund rules for party bookings are communicated at booking and may differ from shipped goods. Contact us before your event date if plans change.

Digital generation credits

Paid AI generation credits for the skateboard studio are delivered digitally. Unused credit purchases may be refunded within 14 days of purchase if no credits from that purchase have been used; contact us with your receipt. Used credits are not refundable except where required by law.

Lost or stolen packages

If tracking shows delivered but you did not receive the package, contact us within 7 days. We will help you file a carrier claim when possible. We are not responsible for theft after carrier delivery, but we will work with you in good faith on a case-by-case basis.

Chargebacks

Please email us before disputing a charge with your bank so we can resolve the issue quickly. Nothing in this policy limits rights you have under applicable consumer protection laws that cannot be waived.

Business identity

Rizz Supply Co.
Franklin, Ohio, Ohio 45005, United States
hello@rizzsupply.co

Shipping: cologne — free standard shipping to U.S. addresses. Custom completes shipped to you — shipping fee shown at checkout. See product pages and Terms of Service for details.